Shipping Information
Please note: delivery time frames may be impacted by Service Alerts from our providers.
Printed Materials
Shipping options are based on items purchased and may include economy, standard, premium, and overnight shipping. LTL shipments are available for large orders over 150 lbs. At this time, shipping is only available to the contiguous United States, Hawaii, and Alaska.
Please note, orders cannot be shipped to a PO Box. However, it may be acceptable to use the address of the Post Office as your shipping address. Please consult with your local post office for options.
Shipping Options
Shipping rates are calculated during checkout based on items purchased and shipping destination. Delivery time can vary depending on method of shipping chosen, where the order is being shipped, and the size of the order. Orders placed after 3pm CST will be processed the following business day. Saturday and Sunday delivery is not available at this time.
|
Shipping Method |
Shipping Timeframe |
|
Economy (Media Mail eligible and less than 10lbs) |
8 - 15 business days |
|
Standard |
3 - 5 business days |
|
Premium |
2 - 3 business days |
|
Overnight |
1 business day |
|
LTL (over 150lbs) |
3 - 8 business days |
Shipping Frequently Asked Questions
Q. Where is the warehouse located?
A. 3834 Knight Rd, Memphis, TN 38118
Q. Can I call the warehouse directly?
A. No, please contact ShopCPR customer support for warehouse inquiries.
Q. What small package carrier does ShopCPR use?
A. As indicated in the table above, we primarily use UPS. However, smaller orders may qualify for USPS Media Mail.
Q. What freight carrier does ShopCPR use?
A. Freight carriers vary based on customer needs, availability, and pricing. If your order qualifies for LTL Shipping, you will be prompted to contact customer support during checkout for additional options and information.
Q. Can I use my own small parcel account or carrier to ship an order?
A. No
Q. Can ShopCPR “Drop Ship”?
A. We will ship to any eligible shipping address entered during checkout.
Q. Does ShopCPR ship to multiple addresses?
A. Each order placed online may have one shipping address. At any time, a customer may place separate orders for each separate shipping address.
If 10 or less addresses, a customer may send a PO to ShopCPR customer support. A PO requesting shipping to multiple locations must include the following:
- A customer official Purchase Order (PO) with all detailed information.
- Each PO must be specific to a single ShopCPR Organization
- The person submitting the purchase order must be an authorized purchaser listed on the ShopCPR Organization
- A ShopCPR invoicing account is required for all purchase orders emailed to ShopCPR. We are unable to accept credit card payments by email.
If more than 10 shipping addresses, or if you have additional questions, please contact the ShopCPR customer support team.
Q. Can orders be shipped to a P.O. Box?
A. No, orders cannot be shipped to a P.O. Box. However, it may be acceptable to use the address of the Post Office as your shipping address. Please consult with your local post office for options.
Q. Does ShopCPR ship to international addresses?
A. No. ShopCPR only ships physical products to the contiguous United States, Hawaii, and Alaska.
Q. How can I track my package(s)/order(s)?
A. Once the order has been shipped, the tracking number can be found on your Order History page.
Q. Does ShopCPR offer free shipping or discounts on shipping?
A. No, AHA offers competitive shipping rates through the designated AHA carriers.
Q. Does ShopCPR offer competitive shipping rates?
A. Yes, our UPS shipping options offers a significant discount compared to published rates. We do offer discounted USPS Media Mail for select qualifying product purchases. You will be able to review shipping options and cost during checkout prior to completing your order.
Q. How long does it take the warehouse to fulfill an order before it is shipped?
A. The daily order cut off time is 3PM (CST). Orders placed before 3PM (CST) will ship the same day. Orders after 3PM (CST) will ship the following business day. Weekend order will ship the next business day. LTL shipping times may vary due to the availability of carrier pick-up appointments. Most LTL shipments ship within the same week.