FAQs and Resources

FAQs and Resources

ShopCPR Video Resource

Watch our ShopCPR Demo Video for information about using the new ShopCPR website! Additional resources and frequently asked questions can be found beneath the video.

How do I log into ShopCPR?

If you have an account on any AHA website, log in using your AHA username (email) and password. For example, if you’re an AHA Instructor, log into ShopCPR using your AHA Instructor Network account. If you do not have an AHA account, on the ShopCPR homepage, click Signin/Signup, then select “Create an account.”

For detailed instructions, view the how-to guides below:
How-To Guide – First time Login with AHA account (Instructor Network, eLearning, eBooks)
How-To Guide – Creating a New Account with ShopCPR


I’m having trouble logging into ShopCPR. Who can I contact for help?

If you have followed the steps above and are still having problems, contact:

AHA Technical Support
By Phone: 1-888-242-8883; available Monday – Friday, 8:00 a.m. – 5:00 p.m., Central Time
By Email: eLearning.help@heart.org


What is a ShopCPR "Organization"?

An Organization can be a Training Center, Training Site, or any other purchasing group.


Why would I need to create an Organization in ShopCPR?

You can shop for yourself on ShopCPR anytime; however, to do the following things in ShopCPR, you will need to create a new Organization:
• Add other users who can order
• Apply for invoicing
• Indicate tax-exempt status


How do I set up a new Organization to shop on behalf of in ShopCPR?

To set up an Organization to shop on behalf of, click on your profile and select My Organizations. From there, click “Create new organization account,” and complete the requested information.

For detailed instructions, view the how-to guide below:
How-To Guide – Creating a New Organization


How do I add users to an Organization in ShopCPR?

To add users who can shop for your organization, go to your profile and select My Organizations. Click the number next to Users. Click “add new user” and enter the user’s information. Please note, the email address you enter will be the one the new user uses to log into ShopCPR to see your organization.

For detailed steps, view the how-to guide below:
How-To Guide – Add a New User to an Organization


How do I place an order with ShopCPR?

You can shop for yourself or for an Organization online at ShopCPR.Heart.org. If you need assistance ordering by phone, you can call 1-888-CPR-LINE (888-277-5463); available Monday – Friday, 8:00 a.m. – 6:00 p.m., Central Time.

For detailed steps, view the how-to guide below:
How-To Guide – Purchasing Materials


What are my payment options for orders placed on ShopCPR?

You can place an order on ShopCPR using a credit card at any time. Please note, when placing credit card orders, the billing address you enter in checkout must match the billing address for your credit card.

Payment by invoice/purchase order is also available for approved customers.


How do I apply for invoicing with ShopCPR?

If you would like to request that your Organization be able to pay via invoice, you can apply for a line of credit with ShopCPR. To apply for invoicing, simply visit your Organizations page in your account, click the “Apply for invoicing” link in the Organization for which you are applying, and complete the credit application.

For detailed steps, view the how-to guide below:
How-To Guide – Applying for Invoicing


How do I access digital products purchased from ShopCPR?

From your Order History page, you can easily access your purchased digital products.
• If you purchased eCards, view your eCard inventory.
• If you purchased eLearning or eBooks for yourself, go to your eLearning course or eBook.
• If you purchased eLearning or eBooks for your organization, you can download your course URLs.
• If you purchased eLearning or eBooks for your organization using a Training Central account, you can go to Training Central to manage inventory.

For detailed steps, view the how-to guide below:
How-To Guide – Accessing Digital Products from Order History


Who do I contact if I’m having trouble using ShopCPR?

Contact ShopCPR Customer Support by phone at 888-CPR-LINE (277-5463); available Monday – Friday, 8:00 a.m. – 6:00 p.m., Central Time, or by email at ShopCPR@email.ShopCPR.Heart.org.

For technical support, contact AHA Technical Support by phone at 1-888-242-8883; available Monday – Friday, 8:00 a.m. – 5:00 p.m., Central Time or by email at eLearning.help@heart.org.


Who do I contact if I have a question about my order?

Contact ShopCPR Customer Support by phone at 888-CPR-LINE (277-5463); available Monday – Friday, 8:00 a.m. – 6:00 p.m., Central Time, or by email at ShopCPR@email.ShopCPR.Heart.org.


What are my options for shipping print materials ordered from ShopCPR?

ShopCPR shipping information can be found here.

Please note, orders cannot be shipped to a PO Box. However, it may be acceptable to use the address of the Post Office as your shipping address. Please consult with your local post office for options.


How quickly will I receive digital products ordered from ShopCPR?

eLearning and eBooks will be delivered immediately following purchase. There may be up to a one-hour delay for delivery of eCards to the Training Center Coordinator’s eCard inventory.


What is the return policy for orders placed on ShopCPR?

Information about returns to ShopCPR can be found here.


I’m a user outside the US. Can I order from ShopCPR?

International customers may order digital products (eLearning and eBooks); however, at this time, the AHA does not ship printed material outside of the United States or to Puerto Rico. To order ECC international print products, visit www.international.heart.org.

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